State National moved over Memorial Day weekend to an 18-acre campus in Bedford, Texas. It’s approximately five miles northeast of our previous headquarters and about five miles from the DFW Airport.
One of the reasons for the move is that CPI is a highly specialized product that we believe requires a centralized operation. Effective service delivery requires integration and communication among several departments. That is why, unlike other providers with multiple, scattered service or data centers, we have a strategy of centralization. Our new space is actually designed for CPI. Traffic flow is set up for collaboration among claims, underwriting, call center, client support, and management staff. It’s only been a few days, but so far, so good.